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Roberta Caraglia

Roberta Caraglia is an IT Service Management expert with 18 years experience in the design, deployment and management of high-performance heterogeneous computing environments and IT Infrastructure Architecture. Roberta Caraglia is a thought leader in ITSM and continues to excel at technical leadership, Wintel Infrastructure architecture and the implementation, design and migration of large computing environments to virtual data centers and cloud compute solutions. Ms. Caraglia also possesses a strong foundation in Information Security principles and the ability to address the increasing need for security measures and controls across diverse IT systems.

Roberta Caraglia's Background

Roberta Caraglia's Experience

Consultant, Lead Wintel Architect / SME at IBM Global Services

March 2011 - June 2011

Lead Wintel Architect for the Fort Worth Regional Data Center Migration for the client, Hospital Corporation of America (HCA). Performed in depth analysis of current and target state application and infrastructure - including Business Service Reviews (BSR) - in order to plan and design a strategic migration and Infrastructure at the target. Defined target state deployment patterns in alignment with BSR expectations. Strategically planned the migration move waves of 100+ applications residing on 2300+ Wintel servers to ensure business continuity and availability of business critical production applications. Created a detailed implementation plan based on scope, phases and Statement of Work (SOW) for the various work streams.

Senior Technical Consultant at Canon Europa N.V.

July 2008 - March 2011

Senior-level Technical Consultant for Infrastructure and Unified Communications. Ongoing remediation to maintain Compliance and Security standards for the Canon Messaging Infrastructure. Team Incident Manager achieving up to a 96% success rate of achieved Service Level Agreements (SLAs). Advised and implemented Best Practices for E-mail and Messaging. Centralization of the e-mail gateways to provide secure e-mail routing through the Barracuda messaging gateway servers and SMTP hosts. Enterprise-level systems engineering and management for all of Canon EMEA's messaging infrastructure. Collaborated with Information Security and Security Operations on various projects and initiatives including eDiscovery and Forensic searches of the corporate infrastructure and e-mail environment. Administrator of the Microsoft SharePoint server farm; led the migration from Portal Server 2003 to MOSS 2007.

Consultant, Infrastructure Architect at Dean Foods

October 2007 - December 2007

Lead Infrastructure Resource to access, define, research, design, plan and implement the migration of the Enterprise Messaging Infrastructure to a colocation hosting facility. Led the migration architecture and design for the server migration solution and participated in the solution design review process. Consulted and coordinated activities with other Infrastructure teams as needed. Ensured that the infrastructure solution supported the business requirements and ensured that the solution met existing defined standards. Conducted regular meetings with the Business and IT Stakeholders to assist in their understanding of the migration process and to help prepare them for potential issues.

Consultant, Senior Infrastructure Architect at Concentra

October 2006 - September 2007

Enterprise-level design, architecture and system administration of the Corporate Messaging Environment. Collaborated on a joint project with the Information Security team to select and implement a new messaging gateway solution to address security and compliance issues. Server administration, network optimization and maintenance of the 50+ distributed Windows and Linux Messaging servers. Audit and Compliance remediation for SOX and HIPAA. Advised and documented proposals on Best Practices, capacity planning and growth management. Project to integrate Active Directory with the Lotus Domino Directory for messaging co-existence.

Consultant, Infrastructure Specialist at Aviall

September 2005 - October 2006

Primary Infrastructure Engineer tasked with redesigning and upgrading the corporate infrastructure including a full hardware refresh and software upgrade. Security Audit and Compliance remediation for Sarbanes-Oxley (SOX). Advised and documented proposals on Best Practices, capacity planning and growth management. Collaborated with IT Governance and Information Security to author the "Aviall, Inc. Corporate Messaging Policy" document.

Senior Systems Engineer at Triad Hospitals, Inc.

October 2002 - November 2004

Senior Systems Engineer leading the server migration for the corporate messaging environment. Migrated all servers from the Quorum Data Center in Brentwood, TN to the Triad Data Center in Plano, TX. Design and architecture of the new messaging infrastructure. Maintenance of the server infrastructure for messaging, hosted websites and collaboration technology ensuring the security of the infrastructure via Anti Virus and Anti Spyware solutions (Symantec and Trend Micro). Advised and documented proposals on Best Practices, capacity planning and growth management. E-mail Audit and Compliance remediation for SOX and HIPAA. Effectively implemented solutions such as Tumbleweed and Trend Micro to increase mail security and prevent email attacks due to malicious code, SPAM, phishing and e-mail spoofing.

Consultant, NT Engineer - Service Availability Group at Shell Global Solutions

December 2001 - May 2002

System Engineer responsible for all Backup and Recovery Management of Shell's Windows Infrastructure across EMEA. Project Management and solution design for 1600 Windows NT servers across EMEA without Backup Software. Developed a plan to remotely install the software remotely where certain servers were physically inaccessible. Collaborated with the Security Team for Virus Management to devise a similar solution to upgrade the AntiVirus software for all Windows NT servers across EMEA.

Senior Consultant, ITSM -- Cloud & VDC Infrastructure at EMC

September 2011

Senior Consultant and ITSM subject matter expert providing technical and consultative leadership for EMC's Cloud & Virtual Data Center (VDC) Infrastructure Group. The Cloud & VDC group specializes in consulting services around Cloud Storage/Compute solutions and provides strategic planning and design and implementation services for Cloud Compute and Virtualization deployments.

Founder & Principal Consultant at Exmachina Technology Consultants LLC

November 2004

Expert IT solutions and consulting services in Infrastructure design and architecture, IT Service Management, IT audit, Governance and Risk Management (GRM) and Cloud Compute solutions involving migrations / consolidations and virtualization. We specialize in Business and IT strategy alignment, cost reduction strategies, Management and Organizational assessments, Vendor management and IT Service Management strategies and alignment (ITIL V2/V3, COBIT and ISO 20000). Complete accountability for the life-cycle of new and innovative IT consulting services, from developing strategies and plans to driving execution. Exceptional leadership and creation of a culture of high achievement, profit-focus and excellent customer service while contributing to the overall management and strategic development of the company. Creation of proposals, Statements of Work (SOW) and Project Scope Definition as part of the process to engage the clients and stakeholders Analysis, design, scheduling, and delivery of solutions. Evaluation of existing systems and procedures and making recommendations for improvement, design prototypes and proof of concepts that best fit my clients' needs.

Roberta Caraglia's Education

Hampshire College

1987 – 1990


University School of Nashville

Roberta Caraglia's Interests & Activities

Blogging, exploring, travel, cooking, eating my way across Europe & the US via the Michelin Guide, social media & branding, technology, living life in the Cloud.

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